Payment and Refund Policy

Last updated on 4 November 2026.

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through starluno. The services encompass comprehensive training materials on broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers individual course enrolments, bundled packages, and any associated digital downloads or access credentials provided to customers in the United Kingdom.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods or supplementary materials. starluno reserves the right to adjust prices, but changes will not affect confirmed orders. Customers are responsible for any currency conversion fees imposed by their payment provider.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and secure online payment platforms compliant with UK financial regulations. Payments are authorised immediately upon submission, and transactions are processed through encrypted gateways meeting Payment Card Industry Data Security Standards. In the event of authorisation failure, the order will not be confirmed, and customers will be notified promptly.

Order Confirmation and Contract Formation

A binding contract is formed when starluno sends an order confirmation email following successful payment. This confirmation outlines the course details, access instructions, and total amount paid. Until this point, no contract exists, and customers may cancel without penalty if payment has not yet been processed.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation during which they may cancel for any reason. For digital courses, cancellation rights end once access is granted or downloads begin, unless the customer has explicitly consented to immediate access. Subscriptions, if offered, may be cancelled at any time with prorated refunds where applicable.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or if courses are defective. Exclusions apply to courses where significant progress has been made, promotional bundles, or services already delivered. Non-refundable items include customised materials or access granted after explicit consent to waive cancellation rights.

Step-by-Step Procedure to Request a Refund

To request a refund, contact info@dramabydesign.com or +44 (0)1344 649400 with your order number, proof of purchase, and reason for the request. Provide details including the date of purchase and any access used. Requests must be submitted in writing via the contact form on the site or by email. Incomplete submissions may delay processing.

Inspection, Approval, Rejection, and Notification

Upon receipt, starluno will inspect the request within 10 working days. Approval depends on eligibility criteria. If rejected, a full explanation will be provided. Customers will receive email notification of the decision, including any next steps or appeal options.

Refund Method, Processing Time, and Fund Receipt

Approved refunds are issued to the original payment method within 14 days of approval. Processing times vary by provider but typically result in funds appearing within 5 to 10 business days. Bank transfers may take longer depending on the recipient institution.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses are non-returnable once accessed. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their specific terms, often limiting refunds to the paid portion only. UK GDPR and Data Protection Act requirements ensure transparent handling of any personal data involved in these transactions.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days to avoid order cancellation. Duplicate charges will be investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account restrictions. Suspected fraud results in immediate order holds and reporting to relevant UK authorities under PECR guidelines.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit any rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Customers retain statutory rights to remedies for faulty services, including refunds or replacements, regardless of this policy. These rights cannot be waived by contract.

Contact Route, Policy Changes, and Last-Updated Date

For queries, reach info@dramabydesign.com, +44 (0)1344 649400, or 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, United Kingdom. This policy may be updated periodically to reflect legal changes; continued use constitutes acceptance of revisions. The current version was last updated on 4 November 2026. All prior versions are superseded by this document.